Forum on Library Statistics and Performance Measures

Webography of Related Resources

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Prepared by Linda Feguson
Relicorp, Inc.

Since 1968 NISO has maintained the national standard for Library Statistics, ANSI/NISO Z39.7. In conjunction with the five-year review process, and in support of the Forum on Library Statistics and Performance Measures, the following "webography" has been prepared as a guide to those organizations, library groups, and resources impacting and impacted by the need to "Measure the Information Age". NISO encourages the review and use of the resources linked through this webography.

Key Organizations and Resources

American Library Association
List of ALA-reviewed standards and guidelines publications. See also Standards and Guidelines.

Association of Research Libraries (ARL)
ARL Homepage. Has information on ARL-related projects and publications.

British Library Board
Library and Information Statistics Tables for the United Kingdom (LIST). Loughborough University, Leicestershire, UK, 1998.
Includes statistical tables for all types of libraries in the UK.

Centre for Research in Library & Information Management (CERLIM)
EQUINOX: Library Performance Measurement and Quality Management System
International project to develop performance measures for electronic environments in libraries, and to develop a quality management and measurement tool for same.

Corporation for National Research Initiatives
D-Lib Working Group on Digital Library Metrics
Links to documents by the Working Group.

Council on Library and Information Resources (CLIR)
Links to the Digital Library Federation (administered by CLIR), publications, projects, and events.

European Commission, Telematics Applications Programme, Telematics for Libraries
CAMILE: Concerted Action on Management Information for Libraries in Europe
Projects include EQLIPSE, a 24-month joint project to develop a quality management and performance measurement system for all types of libraries; DECIDE; DECIMAL; and MINSTREL. The CAMILE site reports on the results of the four projects.

Florida State University, School of Information Studies
Information Use Management and Policy Institute.
Projects and publications from the Institute.

Institute of Library and Museum Services
Provides federal funding for libraries and museums. A set of recommended outcome-based measures and a bibliography is available.

International Coalition of Library Consortia (ICOLC).
Information about the coalition members. See also Guidelines for Statistical Measures of Usage of Web-based Indexed, Abstracted, and Full Text Resources.

International Organization for Standardization.
International federation to promote the development of standardization. See also SC 8, the subcommittee "responsible for the standardization of library and publishing statistics and the evaluation of library performance".

Project to create an international statistics database on library activities and their associated costs. Funded by DG13 of the European Commission within the Telematics Applications Programme.

Library and Information Commission
Value and Impact Research Programme. London, UK.
Descriptions of current projects with links to researcher sites.

Library Research Service
Partnership between the Colorado State Library and the Master of Library and Information Sciences Program in the College of Education at the University of Denver to conduct research projects for all types of libraries and related associations.

Loughborough University, Library & Information Statistics Unit (LISU). Leicestershire, UK.
Homepage of LISU. Includes Library and Information Statistics Tables (L.I.S.T.) tables for all types of libraries from 1997-1999.

National Center for Education Statistics
National Center for Education Statistics Library Statistics Program.
Library statistics surveys for "academic libraries, federal libraries and information centers, public libraries, school library media centers, state library agencies, and library cooperatives".

National Commission on Libraries and Information Science (NCLIS)
Information about the program, presentations, and links to statistics resources. See also NCLIS Library Statistics Program (LSP).

National Information Standards Organization (NISO)
NISO homepage. Includes standards publications, news and events.

National Library of Canada National Core Library Statistics Program [PDF format].
Statistics and analyses of findings for Canadian public, academic and special libraries from 1994 through 1996.

Online Computer Library Center, Inc. (OCLC)
OCLC Office Of Research, Web Characterization Project.
Statistics and publications from the Office of Research's project to sample and analyze the Web. See also O'Neill, Edward T., McClain, Patrick D. & Lavoie, Brian, 1997:A Methodology for Sampling the World Wide Web.

Ryan, Joe
Library Statistics & Performance Measures
Comprehensive, bibliography of print and web resources related to statistics and performance measures.

Titus, Elizabeth McKenney
LIBSTATS. Statistics from U.S. and some international libraries of all types.

Performance Measurement and Metrics: the International Journal for Library and Information Services. Aslib, ISSN 1467 8047. Articles available online from August 1999 and April 2000 issues.

University of Bath, UK Office for Library and Information Networking
eLib supporting studies and workshops managed by UKOLN
Hyperlinked listing of studies managed by UKOLN, including "Management information systems and performance measurement for the electronic library" by Peter Brophy and Peter M. Wynne. See also eLib homepage.

University of Northumbria at Newcastle, Information Management Research Institute (IMRI)
Includes research by Indah Sidek, "The Impact of Implementing ANSI".

Urban Library Council (ULC)
Homepage of the ULC, including information on research and projects. See also Fast Fact Surveys, a collection of survey reports.

Academic and Research Libraries

Association of College and Research Libraries
Information Literacy Competency Standards for Higher Education. ACRL, 2000.
Standards, performance indicators, and outcomes as approved by the ACRL.

Association of College and Research Libraries
Academic Library Statistics. ACRL, 1999.
Summary reports from the 1998 and 1999 surveys.

Association of College and Research Libraries, Standards and Accreditation Committee
Sources of Information on Performance and Outcome Assessment.
Annotated bibliography on performance and outcome measures.

Association of Research Libraries
ARL Statistics and Measurements Program.
Top-level site for ARL programs, initiatives, and publications.

Association of Research Libraries
ARL New Measures Initiative
Links to New Measures Initative projects supported by ARL Statistics and Leadership Committees, including LIBQUAL+ and Measures for Electronic Resources (E-Metrics)

Association of Research Libraries
Measurements of Research Libraries
Bimonthly reports from ARL, CNI, and SPARC.

Association of Research Libraries
ARL, Special Issue on Measures. Issue 197, April 1998.
Articles and issues on performance measurements in research libraries. Several focus on electronic resources.

Australian Academic and Research Libraries
Performance indicators for academic libraries. 28, (4): December 1997 Entire issue covers this topic.
Scholarstat Libraries.
Software automates data from the ACRL and IPEDS surveys.

Cook, Colleen
SERVQUAL: A Bibliography.
Comprehensive bibliography of articles as of October 1999 written about the SERVQUAL tool.

Cook, Colleen; Heath, Fred and Thompson, Bruce.
LibQUAL+: One Instrument in the New Measures Toolbox. ARL, 212, October 2000.
Status of LibQUAL+ as of October 2000.

Cook, Colleen and Heath, Fred.
The ARL "LibQUAL+" Pilot Project: An Update. ARL, 211, August 2000.
Status of LibQUAL+ as of August 2000.

Cook, Colleen and Heath, Fred
SERVQUAL and the Quest for New Measures. ARL, 207, December 1999.
Description and background of project to test SERVQUAL for use in research libraries.

Indiana State Library
Indiana Academic Library Statistics.
Data collected from 1995, 1996, and 1998.

Kyrillidou, Martha
Trends in ARL Libraries. Introduction to ARL Statistics, 1998-99. ARL, 1999.
Discussion of service, access, and expenditure trends in 121 ARL libraries.

Library Research Service
Academic Library Statistics on the Web
Academic library statistics on state agency websites as of September 1998.

McClure, Charles R. and Lopata, Cynthia
Assessing the Academic Networked Environment: Strategies and Options. Washington, DC: Coalition for Networked Information, 1996.
The results from "Assessing the Academic Networked Environment," conducted from 1994-1995.

National Center for Education Statistics
Integrated Postsecondary Education Data System (IPEDS).
A system based on a collection of surveys to collect institution-level data from postsecondary education providers.

Oregon State Libraries
Academic Library Statistics.
Statistics from Oregon academic libraries. Includes data from 1994-1995 and 1996-1997.

Shim, Wonsik, McClure, Charles R. and Bertot, John Carlo
Data-Gathering Practices in the Networked Environment. ARL, 213, December 2000.
Project to develop and test strategies for networked information sources in ARL libraries. Phase I completed in 2000. Phase II to be completed in 2001.

Troll, Denise
How and Why Are Libraries Changing? [Draft]. Digital Library Federation, 2001.
Addresses the need to examine changes in libraries in order to develop a new set of methods for measuring libraries.

University of California, San Diego (UCSD)
UCSD Libraries User Survey.
Performance-based survey of UCSD users conducted in 1996.

Public Libraries

Bassman, Keri; Lacompagne, Carole; Korb, Roslyn and Chute, Adrienne.
Statistics in Brief: How Does Your Public Library Compare? Service Performance of Peer Groups [PDF format]. National Center for Education Statistics, September 1998.
Suggest public libraries should use peer comparisons based on size for the purpose of gathering and analyzing statistics.

Bertot, John Carlo, McClure, Charles R. and Eppes, Francis.
Developing National Data Collection Models for Public Library Network Statistics and Performance Measures 2000 National Leadership Grant from the U.S. Institute of Museum and Library Services (IMLS).
Project works towards the development of a national data collection model in conjunction with U.S. National Commission on Libraries and Information Science and the National Information Standards Organization.

Bertot, John Carlo & McClure, Charles R.
Developing National Public Library Statistics and Performance Measures.
Funded by the Institute of Museum and Library Services. Project to develop statistics and performance measures for the use of electronic resources in public libraries and library-based statewide networks. Completed May 2000.

Bertot, John Carlo, McClure, Charles R. and Ryan, Joe
Developing national network statistics and performance measures for US public libraries: issues, findings and recommendations [PDF format].
Performance Measurement and Metrics: the International Journal for Library and Information Services, vol. 1, no. 1, April 2000.
Interim report on this project.

Bertot, J.C., McClure, C.R.
Public Libraries and the Internet 2000: Summary Findings and Data Tables [PDF format]. 2000: Washington, DC: National Commission on Libraries and Information Science (NCLIS).
Preliminary findings and data from the study of the use of the Internet in public libraries.

Bertot, J.C., McClure, C.R., and Ryan, J.
The Importance of California Public Libraries in Increasing Public Access to the Internet". 1999: Sacramento, CA: California State Library.
Evaluation of InfoPeople project and users, and recommendations.

Cooper, Sandra M., Bolt, Nancy, Lance, Keith Curry and Webster, Lawrence Community Analysis Methods and Evaluative Options: The CAMEO Handbook. Richmond, VA: Virginia State Library & Archives, 1993.
Guide for public libraries in selecting and using tools to look at libraries and their communities.

Hennen, Thomas J.
Great American Public Libraries: HAPLR 2000 Ratings [PDF Format]. American Libraries, November 2000.
Most recent edition of Hennen's public library rating index.

Hiott, Judith, presenter
Public Library Perspectives on Statistics in the Digital Age. Houston Public Library, Houston, TX, 1999
Overview and slides of the presentation.

Holt, Glen E., Elliott, Donald and Moore, Amonia
Placing a Value on Public Library Services
Project by the St. Louis Public Library to "study to apply economic measurements to value public investment in library services".

Holt, Glen.
Panelist, Summary Report of the 1996 Forum on Library and Information Services Policy on Impact of Information Technology and Special Programming on Library Services to Special Populations. National Center for Education Statistics and Co-sponsored by the U.S. National Commission on Libraries and Information Science (NCLIS), 1996.
Holt's presentation to this forum on cost-benefit analysis.

Indiana Public Libraries
Indiana Public Library Statistics.
Data from 1994-1999.

Koontz, Christine; Jue, Dean K. and Lance, Keith Curry
Market-based adult lifelong learning performance measures for public libraries serving lower income and majority-minority markets: Final Performance Report September 1, 1996-August 31, 1999.
Addresses the need for national performance measures and surveys of library usage for libraries in majority-minority and lower income markets regions.

Library Research Service
Public Library Statistics on the Web.
Public library statistics on state agency websites.

Ontario Public Library
Ontario Public Library Statistics.
Annual surveys of Ontario public libraries. Data from 1994 through 2000.

Oregon State Libraries
Public Library Statistics.
Statistics from Oregon public libraries. Includes data from 1994-1995 and 1996-1997.

Public Library Association (PLA)
Homepage of the PLA, a division of the ALA. Includes links to PLA publications and other resources.

Urban Libraries Council
Impacts of the Internet on Public Library Use.
Telephone survey (in English and Spanish) of adults during 2000. Funded by a grant from the Institute of Museum and Library Services.

School Libraries

American Association of School Librarians
Division of ALA. Site contains facts and figures on school media centers, and standards and guidelines resources.

California Department of Education
School Libraries.
Information on statistics, assessment measures, and other data for California public school libraries. Upcoming: school library survey.

Lance, Keith; Rodney, Marcia J. and Hamilton-Pennell, Christine
Measuring Up to Standards: The Impact of School Library Programs and Information Literacy in Pennsylvania Schools [PDF format].
Harrisburg, Pennsylvania Citizens for Better Libraries for the Office of Commonwealth Libraries, Pennsylvania Department of Education, 2000. Study based on the 1993 "Colorado Study" to measure outcomes of school library programs - including use of electronic resources - on academic achievement.

Library Research Service Statistics and Input-Output Measures for School Library Media Centers in Colorado 1999.
Results of the 1999 LRS Colorado survey. Data includes technology and electronic resources statistics.

Library Research Service
School library media impact studies.
Performance-based research conducted on the impact of school media centers in Alaska, Colorado and Pennsylvania.

Maryland School Assessment Performance Program (MSPAP)
Library Media Skills, K-8, Learner Outcomes.
Outcome-based evaluation program used by the state of Maryland to test students on the usage of public school media centers.

Special Libraries

Association of Specialized and Cooperative Library Agencies (ASCLA)
Library Standards for Adult Correctional Institutions.
Division of ALA. Excerpt from the publication.

Cram, Jennifer
"Six impossible things before breakfast": A multidimensional approach to measuring the value of libraries. Keynote address, 3rd Northumbria International Conference on Performance Measurement in Libraries and Information Services, 27-31 August, 1999.
Describes a methodology for measuring service in corporate libraries.

Indiana State Library
1995 Special Library Statistics.
Includes operating expenditures and holdings data.

Janke, Eberhard
Revising the German Special Library Statistics: A Quantity-to-Quality Initiative [PDF format]. INSPEL 31:4, 1997.
Project to revise measurement of statistics in special libraries. Emphasizes the importance of statistics gathering and analysis in th special library sector.

Oregon State Libraries
Special Library Statistics.
Statistics from Oregon special libraries. Includes data from 1994-1995 and 1996-1997.

Special Libraries Association
Information Services Panel Surveys.
Series of surveys conducted by SLA. Data elements include technology usage and trends.

Spiller, David
UK special library statistics : the challenge of collecting and analysing data from libraries in the workplace.
64th IFLA General Conference, 1998.
The difficulties of data gathering and surveying in special libraries; recommended methodologies.

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